Refund & Replacement Policy

Our policy regarding returns, refunds, and replacements for personalized storybooks.

Last updated: March 26, 2026

⚠️ Important: Personalized Products

Due to the customized nature of our storybooks, we generally do not accept returns or offer refunds for change of mind or personalization choices. However, we stand behind the quality of our products and will replace any damaged or defective items.

Refund & Replacement Eligibility

Below is a clear breakdown of what scenarios qualify for refunds or replacements, and which do not. We aim to be transparent about our policies.

Damaged or Defective Product

Eligible

If your book arrives damaged, has printing errors, or is defective.

Action: Contact us within 14 days of receipt for a free replacement.

Wrong Product Shipped

Eligible

If you receive a different story theme than what you ordered.

Action: We'll ship the correct book and provide a return label for the incorrect one.

Change of Mind

Not Eligible

If you simply change your mind about the story theme or personalization.

Action: Not eligible for refund due to personalized nature of product.

Personalization Errors (Your Fault)

Not Eligible

If you provided incorrect information (wrong name, photo, etc.).

Action: Please review carefully before ordering. Not eligible for refund.

Personalization Errors (Our Fault)

Eligible

If we made an error in the personalization (wrong placement, quality issues).

Action: Contact us for a free replacement with correct personalization.

Shipping Delays

Not Eligible

If your order is delayed by shipping carrier or customs.

Action: Not eligible for refund. We'll help track and resolve shipping issues.

Replacement Process

If your case is eligible for replacement, here's our step-by-step process:

1

Contact Support

Email us at support@dreamylight.com within 14 days of receipt with order details and photos of the issue.

⏱️ Within 14 days
2

Provide Evidence

Send clear photos showing the damage or defect. For wrong products, include photos of what you received.

⏱️ 1-2 business days
3

Approval & Instructions

We'll review your case and provide replacement or return instructions if eligible.

⏱️ 1-3 business days
4

Resolution

We'll ship your replacement immediately. For returns, we process refunds within 5-10 business days.

⏱️ 7-10 business days

📋 Policy Summary

✅ We Will Replace:
  • • Damaged books
  • • Defective printing
  • • Wrong products shipped
  • • Our personalization errors
❌ We Won't Refund:
  • • Change of mind
  • • Your personalization errors
  • • Shipping delays
  • • Minor cosmetic issues

📝 Important Notes

•All refund and replacement requests must be made within 14 days of delivery.
•Original shipping costs are non-refundable unless the error was ours.
•Replacement shipping is always free for eligible cases.
•We reserve the right to refuse refunds if the product has been intentionally damaged.
•Digital previews are provided for review before purchase - please check carefully.

Need Help?

If you have questions about our refund policy or need to request a replacement:

📧support@dreamylight.com
⏰Response within 24-48 hours
Contact Support

Our Quality Guarantee

We take pride in the quality of our storybooks. Every book undergoes multiple quality checks before shipping. If you receive a product that doesn't meet our standards, we'll make it right.

100% Satisfaction Guarantee on Quality